West Ocean City Injury & Illness Center

I had a deeply disappointing and concerning experience at this urgent care clinic. I came in with significant knee pain, swelling, and instability after an injury. I told the provider that I couldn’t bend my leg, that there was fluid shifting in my knee, tons of pressure in my knee, and that it felt extremely unstable — not just sore. I was barely examined. The provider looked briefly at my knee, saw only a small scrape and a faint bruise, and dismissed it as a “minor abrasion and bruise.”

When she began moving my leg, I became extremely lightheaded and nearly passed out. I had to ask them to recline the exam table because I was sweating and the room was going dark. Instead of concern or assistance, the doctor asked why I was feeling faint — and when I said it was because of pain and discomfort, she commented, “You must have a really low pain tolerance then.” This was inappropriate, dismissive, and unprofessional.

They eventually did an X-ray, told me it was clear, gave me a Toradol injection, and wrapped my leg in an Ace bandage. No brace. No follow-up recommendation. No recognition of the instability or the fluid I felt sloshing around on my knee - both of which I repeatedly mentioned. I was sent home with no real plan or support — despite nearly losing consciousness during the exam and clearly being in distress.

Out of desperation, I purchased my own brace and crutches. A week later, I saw an orthopedist who said I most likely dislocated my kneecap, have a ligament sprain or partial tear, and may have a bone bruise or chip. I have an MRI scheduled in three days and will likely need PT for several weeks.

I don’t expect urgent care to be able to diagnose every orthopedic issue — but I do expect to be taken seriously, to be treated respectfully, and to be referred for further evaluation if my condition is unclear or worsening. None of that happened here.

Adding to the confusion, two days later a prescription for ibuprofen was called in with no explanation or follow-up.

If you’re in serious pain, particularly with joint instability or potential injury, I would recommend skipping this location and going directly to a provider who will listen, investigate thoroughly, and treat you with basic compassion and professionalism.

I wouldn’t go to West Ocean City Injury and Illness for any injury that’s for sure.

Always fast, professional and caring. Some front desk help could be friendlier especially since they are the first to make an impression. My last two times the person who waited on me at front desk acted like I was bothering them😏

Unfortunately while on vacation in Ocean City last month I found myself in a situation where I needed urgent care. I found this facility via Google. Both the administrative and the medical staff were very friendly and caring, and the medical staff was also very thorough. The office was very clean. I was given fantastic care here.
I had to pay upfront due to a deductible, but the claim has been processed through my health insurance and the urgent care center will be sending me a refund check for the difference.
I very much appreciate the care I was given here.
If you unfortunately get sick or injured/need urgent care while in Ocean City, MD, this is the place to go.