The Edge

This is very upsetting for me to have to write because my wife and I have been coming here religiously for the last 10 years. This was “our spot”! We look forward to coming here every year. The last 2 times we brought our kids and the most recent time , one of the facility workers, told us we couldn’t have kids on premise so we called and the old guy who answers the phone, was rude (as always) didn’t give a clear answer. He only stated the main guest has to be 21+ which was obviously the case. Since nowhere on their site says you cannot have kids and the old guy didn’t tell us we couldn’t either , we brought our kids back this summer for my wife’s 30th birthday. On the day of her birthday the house keeping crew saw our little daughter and said hello to her. Not even 5 minutes later the front desk called and said we cannot have kids there and have to leave and that they could find us a different room at a different hotel. I explained the situation to the woman and she said she’d have to talk to someone and call me back. She called me back 5 minutes later and said they will allow us to stay as long as the kids “behave” and remain “respectful” and if there are any noise complaints we’d have to leave. (Mind you we had already stayed the night prior with zero issues). Upon discussing this with my wife we decided to leave and go elsewhere because we didn’t want to worry every second whether or not we were going to get kicked out so we had to uproot and unpack on THE DAY OF MY WIFES BIRTHDAY! :(
Again this is very sad because we used to love this place but unfortunately their unclear policies and poor communication really keep guests confused and uncomfortable. You can tell from other reviews that we aren’t the only ones with issues with kids. Not to mention the old guy at the front desk really needs to be replaced. The last time we came here the room we checked into had an AC issue and rather than handling it professionally his solution was for us to “drive back to NJ”. Horrible customer service. Thankfully I found one of the owners/operators info online and she handled it immediately and even admitted he’s had issues with other guests!! Safe to say we will not be back here ever again after spending over $15,000 over the last 10 years.

Friendly staff. Quite and relaxing. Our room was clean and the bed was so comfortable. Fantastic bay veiws. The on-site restaurant was nice with delicious food and great service.

I had only called this place to ask about there adults only policy and had a very rude person answer the phone. Two people in our party are 20 and I wanted to make sure. The man on the phone rudely when I ask him to just confirm about if everyone in the party had to be 21+ said "YES, call next year" in a rude and disrespect tone. NO WONDER THEY HAVE barely any reviews and bad review. CHANGE YOUR STAFF!!