Surf Inn Suites

Stayed here for the first time in September 2024 after the previous motel I started in raised their rates almost double. I arrived slightly after 4. Check in was smooth. The biggest complaint I saw was the rooms were dated. Yes, the decor was a little dated but otherwise the room was clean. I had a full size fridge, stove top, sofa, two full beds among the normal amenities. The bathroom wasn't too big but just big enough. Check out was quick and easy. Over all, good location in the middle of town, decent room that was clean but dated. My only complaint was being on the third floor but I got a better rate for a third floor room. When I book my trip for next year I'll be checking the Surf's Inn first.

This was our second year staying at location. Room was not clean and had food on floor from previous occupant. We had a ceiling leak in the bathroom within the first few hours upon arrival. This was due to flooding from drunk partying above us. The gentleman at the front counter was helpful and took care of the issue but we were not offered any compensation or another room. The room has had no significant updates rendered to it since we last checked in a year ago, which is sort of surprising given it’s over 200 per night to stay here. The carpet is thick, musty, and definitely soaks up the humidity/sea water constantly feels wet. I just kept my flops on to forget about it. The service was inconsistent and they seemed hesitant to supply an over abundance of towels.

Overall the service could’ve been better on the cleaning and supply end. The room should’ve been cleaner. Updates should be done to locations such as these more often so a little disappointing on that front that not one difference was to be seen since our last visit. If I could make a major recommendation to improve it would be to at least get rid of the carpets it is downright weird to have that at a beach location or at least replace it with a low ply carpet. The only good thing I would say about the place in all fairness was that we were close to the beach. The staff while seemingly non present most of the time or unavailable were nice and it was easy to hop on/off the ocean avenue.

Update since management will not take accountability. We were offered a room that was NOT an upgrade. We declined since we had seen 3 roaches by this point. We also had not spoken to a management. She refused to get on the phone and would not come to the property to speak with us. All information was being relayed through the front desk. We declined the room due to poor hospitality and a fear of the second room also being infested. A gentleman came up the first night we saw a roach and confirmed the bug. Please take accountability for your poor customer service and the fact you all have roaches.

We are on day 3 of our stay and it has been a horrendous experience. We have found roaches 2/3 days since staying. The manager has refused to speak with us and the front desk still does not have a resolution.

Spend the extra money to find a better kept room.