Hyatt Place Dewey Beach

I had a very good stay at Hyatt Place Dewey Beach overall. First, I want to highlight Mia at the front desk, she was incredibly helpful and even upgraded my stay, which I truly appreciated. The hotel itself is well maintained, the Tesla destination charger worked perfectly, and housekeeping did a nice job refreshing the room everyday.

That said, there are a couple of areas for improvement. The biggest issue was noise: trash trucks and delivery trucks for the hotel and nearby restaurants come at all hours, and I was woken up as early as 5:30 a.m. one morning. It definitely disrupted the otherwise relaxing atmosphere. Additionally, the pool could use some attention, the water quality wasn’t as good as I would have expected.

Overall, the staff and facilities made this a positive experience!

Hotel location couldn't be better, parking is super simple, and it's very close to some really good food options (Rusty Rudder, Lighthouse, & Nalu). Rooms are relatively updated and standard. Hotel breakfast is fine, there are a couple options. A waffle maker or something would be a nice addition. A bowl of grab-and-go type apples/bananas/oranges would go a long way too.

Service was lacking though unfortunately. We called for towels which were never delivered. Housekeeping didn't replace hand towels or bath mats on a few of the days. In-room coffee wasn't replaced. A comforter wasn't replaced and instead it was just a thin sheet slightly thicker than the top sheet. It didn't really seem like a checklist was referenced when refreshing the room, so things were missed. Not the end of the world, but annoying.

The biggest issue was breakfast. We asked the staff if they could make pancakes for my 5 year old daughter which was no problem on Monday. They brought them out no questions asked. On Tuesday though, we made the same request and were met with hesitation initially, but were told they would make them. 15-20 minutes later, I followed up asking if they were still cooking them. One of the workers said "yes, they're taking extra time." 5 minutes after that, the chef came out and said they can't make them because there's no batter. So we waited almost a half hour because the front and back staff weren't on the same page at all. Ultimately, they corrected the issue by somehow getting batter from another hotel, from what I was told. But the fact that we had to wait almost a half hour to be told no was very frustrating. Had we known upfront there was no batter or the kitchen wasn't taking requests, we would have made other arrangements for breakfast.

It was our first time in Dewey Beach and had a great experience at this hotel. The location is ideal and the staff were extremely accommodating. We had a slight hiccup at check in, we did travel with our dog, but it was instantly remedied. Mia was outstanding and very attentive to the guests. The staff were super friendly . We have definitely found our “go to” place. I highly recommend this hotel .