Empress Motel

Review:

I do not recommend this hotel based on our experience. We ended up not staying the night due to serious concerns about cleanliness, signs of possible bed bugs, and very poor customer service.

Upon entering the room, we immediately noticed it was not properly cleaned — there were visible stains on the bedding, debris on the floor, and an overall musty odor. While inspecting the bed, we found what appeared to be signs of bed bugs, which was an absolute deal-breaker for us.

We addressed our concerns with the front desk, but the staff was dismissive and unhelpful. Instead of offering a new room, a refund, or even an apology, they acted as if our complaints were an inconvenience. The lack of professionalism and empathy only added to our frustration.

We left immediately and booked another hotel. I rarely leave negative reviews, but I feel it’s important to warn others. Cleanliness and customer care should be the bare minimum for any hotel — sadly, this one failed on both fronts.

The service gave our room to someone else while we were changing to go for supper and had them walk in on us in our room. Last time I am coming here they have need to get there crap together. Both of us families talked after an was pissed about the situation.

Bathrooms were very clean, the room could have been cleaner however. The carpet, beds, linens and furniture are very dated and could use an update. Beds were springy and not too stiff. Room came with 2 double beds. Mini fridge freezer was not cleaned out and full of ice. Microwave was also very dated but worked fine. 1 minute walk to the beach/boardwalk and on site parking was wonderful. Definitely saved us plenty of walking. Pool is nice and wasn't very crowded at all. Overall a quiet and older style motel. It works as a place to sleep for the night!