Commander Beach House Hotel

Terrible experience. My boyfriend and I were able to come to the beach a day early and the day of booked a room at the Commander beach house for just a night. We arrived at 11 pm after driving 3 1/2 hours after we got off work. Check in is at the Commander hotel on the boardwalk which is across the street from the beach house hotel. Check in went smoothly and we given our room keys. Upon arrival into our room we immediately noticed the room was not clean. There were multiple areas of hair on the sheets, a large stain by the pillows on the sheets, two small brown stains on the other side of the sheets near the pillows, and hair in the shower and bathtub. I immediately reached out to the front desk and they stated that we could be moved to another room at the beach house. The front desk worker came and got us and walked us to our new room. Walking into that room it was noticeably disheveled, had an extremely strong mildew/must odor, and had the same housekeeping problems as the first, hair all over the bed. We promptly stated that this is unacceptable and we want to be moved to the Commander Location on the boardwalk. After several minutes of waiting to hear back from higher up management, we were told it would be an additional $180, on top of what we already paid, to get moved to a room at that location. We were upset by this offer due to the fact that we already paid for a room and were brought to 2 dirty rooms. Cam, the front desk worker, whom was directly advocating for us and upset by the situation, was trying everything he could to
make things right for us. Once he saw both dirty rooms for himself he decided to move us to a new room across the street for no additional charge. We were not given keys and able to be in the third room until 1:20 am due to the constant back and forth with Cam and his superiors. Overall, we were pleased by how Cam handled the situation, but by no means pleased by the hotel. At check out, we went to the desk to confirm we had no additional charge for the room and they confirmed that Cam was able to upgrade us for free. The cost of the room at The beach house was not refunded to us after the bad experience and long wait to get this figured out. I think as a whole the commander can do better and provide a clean environment for their guests. Absolutely do not recommended and will never stay here again. Pictures of the room attached below.

The rooms at the Commander Beach House are outrageously small!! Had to crawl into the far side of the bed because the beds were against the wall! The main location seemed nice, so I believe to keep the Commander name reputable they need to tear down the beach house and build something new or do a major renovation and make one room out of two to add space. The reason I am giving two stars is because the staff were excellent and friendly!

Never go there! I got completely bitten by bed bugs — my whole body was itching terribly the next morning.
The mattress and bedding were infested with bed bugs.
The room was not clean, and the service was terrible.
The front desk staff were rude and unhelpful, and to make things worse, the main office where you pick up the keys is located on a completely different street.
This place is a health hazard — avoid at all costs!!!!