Coastal Resort Sales & Rentals

Stay at Century 1, unit 1008 in Ocean City MD was excellent. Property well maintained with fantastic ocean front views. Plenty of room for our family of 5 with older teens. Customer service of the woman in the office was also great and helpful.

Public Warning: Coastal Resort Sales and Rentals – Deceptive Practices and Breach of Agreement

In June, my family rented a property in Ocean City, MD through Coastal Resort Sales and Rentals. Based on our experience, I strongly caution prospective renters against engaging with this company.

The unit was advertised as an air-conditioned, oceanfront property with functional amenities and clean accommodations. What we encountered was a grossly misrepresented and arguably uninhabitable space:

-The air conditioning system was approximately 18 years old, dirty, and non-functional. Indoor temperatures reached 80°F despite every effort to mitigate the heat.

-We were unable to utilize the balconies due to persistent secondhand smoke from neighboring units—rendering the promised “oceanfront experience” inaccessible.

-The dishwasher was broken and contained dirty dishes on arrival. It was never repaired despite multiple calls. There was visible mold on the dishes.

-The garbage disposal was also inoperable until addressed days later.

-Interior doors were misaligned and failed to close or lock properly. Ceiling damage, peeling paint, and unsanitary deck furniture further contributed to unacceptable conditions.

-Vents were visibly contaminated, raising serious concerns about indoor air quality and mold exposure.

-We submitted multiple complaints. Coastal Resorts acknowledged the issues and offered a pizza as a token gesture (we thought that was a joke at first). They later promised a partial refund, which was never processed. This conduct reflects a pattern of negligence, misrepresentation, and failure to fulfill contractual obligations.

In our view, this company demonstrated a clear disregard for tenant health, safety, and basic consumer protections. We encourage others to proceed with extreme caution when dealing with Coastal Resort Sales and Rentals.

Avoid renting from this company. Very poor Customer Service and very slow to fix issues once reported to management. Stayed at Fountainhead Towers unit #1002. The tub was clogged and water filled 6 inches high, dryer element was broken no way to dry clothes except hanging them on the outdoor furniture on balcony, they advertised the unit had internet/TV and that was not working. I called to report the issues no one answered most of the time , called multiple times, you had to leave a message...and wait to get called back. Had to call everyday to get someone out to make the repairs. It took 2 days before someone came out to fix the clog, took 6 days to get cable person out to fix internet, we had no TV/internet for the majority of our stay. Maintenance finally fixed the dryer the day before we left. This unit was not ready for prime time rental, it obviously didn't go through pre-season inspection. Terrible experience! They said they would compensate us but we never received compensation after multiple calls and texts.